I think almost everyone will like to watch movies, listen to music and play games. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . This is another one youve probably already guessed the solution for. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. Select your Wi-Fi network and tap Connect. Your email address will not be published. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . The No. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. I have a 4K Apple TV and a Sonos Arc. New technology and new devices will always have some problems for many users. Now you can try to downgrade back to the previous version. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. Can we ask, have you tried any other configurations? Why cant we view Dolby Vision content when using the Denon receiver? 7. Obviously the lights won't sync because the hue sync is not connected. I am using it daily here and like it a lot. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. JavaScript is disabled. Hello, I am James Beetie and I am a bit of a self-confessed nerd! I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. For example, HDMI 1 could be the name of your gaming console. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. They recommended I change the cable between the Sync Box and my TV. Listen for two "power-up" tones a couple of seconds apart. It was the only thing that worked for me after hours of trying. UU. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. Website copyrighted Smart Home Winner 2021-2023. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. The consent submitted will only be used for data processing originating from this website. Delete Appdata files, it will be repopulated. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. You can check the apps data files. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). , you may have some common issues with it. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. When lots of users have various problems, they dont know how to solve even if they do the various test. There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. Mine was turning off using HDMI out 2 on my Denon. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. You can also just wait it out. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. Hello just here to say you are my favorite person as this has fixed my issue too!! There you have it! My AVR supports Dolby vision pass through. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. I have listed six methods for your issues. They release a new version constantly, you can see. Connect it to your TV and HDMI-connected devices to. Your comment will be manually reviewed and approved by Tristan in less than a week. Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. Scroll down and tap on "HomeKit". Both the new app and the new physical device have some issues that users are currently working out. Hopefully with working files this time around! However, the Hue Sync Box really needs that reliable connection. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. If the AP is the reason that causes the connection issues, so how to fix it? It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. Press and hold the BIND button (located on the left side of the console) and the EJECT button (located on the front of the console), and then press the Xbox button on the console. ShYnNoK. Even video games they feel like theyd be too distracting. Im Tristan Perry, the guy behind Smart Home Point. Users are divided on this particular feature. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? I will list some issues to see if you have had them. I was pretty disappointed with the play bars but now I've got the gradient strip I love it . I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . For example, if there is any metal in your home that can cause issuers with your Wi-Fi. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. Make sure Bluetooth is enabled on your mobile device. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. I get no signal issues regularly since the latest update, and I have constant signal cutouts. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . Sync your on-screen TV content. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. User profile for user: My LG tv has only HDMI ARC and not eARC. This site contains user submitted content, comments and opinions and is for informational purposes Click on the search icon on your taskbar and search for %appdata%. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? I have the same problem if I use apple TV straight to the TV. how to support your musician boyfriend,